Returns & Claims

Thank you for shopping at Classic Imports & Design. 

 

Classic Imports & Design follows a very strict return policy. Please be certain about your purchase before committing. 

 

If you change your mind about an item, please contact us at info@classicimportusa.com to initiate a return. Eligible returns are subject to a non-negotiable 35% restocking fee, in addition to outbound and return shipping and delivery charges.

 

Orders shipped with free shipping will be subject to the real value of the shipping costs associated with the order.

 

Returns requests must be received within 7 days from the delivery or pick-up date, and in original condition and in original packaging. Items not received in original condition and in original packaging cannot be refunded.

 

Only once the item(s) have been returned to the warehouse and have been inspected by our receiving team can the refund be issued.

 

Additional Terms:

– Non-stock items and custom orders are not returnable and non-refundable.

– Floor Samples and all items marked as final sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is.– Orders that are not deliverable due to size or weight will be subject to our return policy. Please measure all elevators, doorways, stairways and openings to confirm that your order can be delivered.

 

Need help?

Contact us at info@classicimportusa.com for questions related to refunds and returns.